Today’s patients want more than appointment reminders; they want to feel known.
As DSOs scale, communication often becomes templated and transactional: generic texts, bulk emails, and one-size-fits-all outreach. But the most innovative DSOs are breaking that mold, using behavioral data, patient history, and automation to deliver personalized experiences at scale.
Build intelligent communication workflows that feel personal — even when automated
Align communication across SMS, email, and phone without overwhelming staff
Boost treatment acceptance, recall rates, and long-term loyalty through smart engagement
Session Topics:
Patient Journey
Time:
2:10 – 2:30 pm
Session Type:
General Session (Presentation)
Force Inline Description:
0