More DSOs are turning to strategic outsourcing to reduce costs, streamline operations, and support overburdened in-practice teams. This case study explores how one multi-location DSO restructured its clinical and business operations by outsourcing key non-clinical roles — from insurance verification to treatment coordination — without compromising patient experience or quality of care. 

High-performing teams don’t just happen — they’re built on systems. In today’s DSO landscape, inconsistent workflows, communication breakdowns can drag down even your best teams. This session explores how to create a strategic digital stack that empowers your workforce at every level — from front desk to regional ops — while improving engagement, execution, and retention. 

You can’t scale what you can’t manage — and most DSOs are growing faster than their leaders. s DSOs expand across regions, many find themselves stuck between two extremes: overburdened executives managing too many clinics, and newly promoted managers who lack training or support. The result? Operational inconsistency, weak culture, and stalled performance. In this session, learn how leading DSOs are building leadership pipelines that work — turning hygienists into team leads, office managers into regional directors, and providers into clinical mentors. 

As the lines between oral and systemic health continue to blur, DSOs are uniquely positioned to bring whole-patient preventive care into everyday dentistry. From screening for diabetes and cardiovascular risks to integrating dental and medical records, forward-looking DSOs are transforming routine checkups into critical health touchpoints. This panel brings together leaders who are embedding holistic screenings and medical-dental integration into their operating models, building the foundation for a more preventive, patient-centered future. 

Clear aligners are no longer just a cosmetic upsell — they’re a strategic service line that drives recurring revenue, higher treatment acceptance, and longer-term patient retention. For DSOs, offering in-house aligners can eliminate referral leakage, streamline workflows, and open the door to capturing more adult patients seeking aesthetic treatments. This session breaks down how growth-minded DSOs are implementing or scaling profitable, patient-friendly aligner programs, using digital scanning, patient education tools, and smart marketing to make clear aligners a core part of their service menu.