The Community Catalyst: How Connection Drives Retention, Revenue & Reach | Kisaco Research

In an era of digital everything, one timeless driver still outperforms: community. We’ll explore how top brands engineer connection through in-person rituals, digital micro-groups, and values-based programming to deepen retention, boost referrals, and expand reach. You'll walk away with strategies to operationalize belonging and turn it into a measurable growth engine.

Session Topics: 
Member Experience
AI
Consumer Behaviour
Speaker(s): 

Author:

Jenna Hauca

Chief Marketing Officer
CrossFIt

Jenna is a seasoned executive currently serving as Chief Marketing Officer at CrossFit, LLC, where she oversees the company’s marketing and media strategy for CrossFit and the CrossFit Games, as well as the global partnerships and retail/merch business units.


In her role at CrossFit, Jenna leads one of the largest internal teams and is responsible for setting the overall marketing strategy for the company, including content strategy, brand activations and partnerships, community engagement, broadcast media, social media promotion, and press engagement. Jenna also spearheaded the launch of the CrossFit Store and hired the brand’s first retail team leader, laying the foundation for a new revenue stream for the company.

Jenna Hauca

Chief Marketing Officer
CrossFIt

Jenna is a seasoned executive currently serving as Chief Marketing Officer at CrossFit, LLC, where she oversees the company’s marketing and media strategy for CrossFit and the CrossFit Games, as well as the global partnerships and retail/merch business units.


In her role at CrossFit, Jenna leads one of the largest internal teams and is responsible for setting the overall marketing strategy for the company, including content strategy, brand activations and partnerships, community engagement, broadcast media, social media promotion, and press engagement. Jenna also spearheaded the launch of the CrossFit Store and hired the brand’s first retail team leader, laying the foundation for a new revenue stream for the company.

Author:

Rebecca Dorfman

Vice President, Consumer Marketing
Zumba

Rebecca Dorfman

Vice President, Consumer Marketing
Zumba
Time: 
11:20 AM - 11:50 AM
Agenda Track No.: 
Track 4
Session Type: 
Track
Force Inline Description: 
0