| Page 45 | Kisaco Research

Payment integrity is becoming an increasingly important lever for health plans as medical costs rise, avoidable spend persists, and the vendor ecosystem continues to expand. Within this broader PI agenda, pre-pay is quickly moving to the forefront as plans increase investment, broaden use cases, and look to shift more intervention upstream. Yet the path forward is becoming more complex: health plans are largely retaining multiple pre-pay partners and expanding scope, even as gaps remain around ROI, error identification, reporting, and commercial flexibility. At the same time, AI and analytics are becoming central to payer strategies, while adoption of GenAI and agentic AI varies by use case and delivery model. Commercial expectations are also evolving, with growing interest in hybrid pricing alongside traditional contingency structures.

  • How should health plan leaders navigate this expanding ecosystem, determine where vendors are delivering value, and position their pre-pay programs for the next phase of growth? 
  • How the outsourced PI landscape is evolving as health plans increase pre-pay investment, broaden priorities, and expand scope with existing partners
  • How vendor performance is tracking against health plan expectations, and where AI, analytics, and automation are changing what plans want from their partners 
  • How health plans are rethinking commercial models and which emerging trends are likely to shape the next phase of pre-pay PI

Author:

Ankur Verma

Vice President
Everest Group

Ankur Verma is a member of the Business Process Services team and assists clients on topics related to optimizing business process service delivery models, with an emphasis on Healthcare (payers and providers) and Life Sciences. Ankur’s responsibilities include assisting in managing Everest Group’s Healthcare and Life Sciences Outsourcing subscription offerings and providing outsourcing advisory services to clients on an ad hoc basis.

Prior to joining Everest Group, Ankur was a Senior Analyst with The Smartcube. He holds a bachelor’s degree in technology from Netaji Subhas Institute of Technology, Delhi.

Ankur Verma

Vice President
Everest Group

Ankur Verma is a member of the Business Process Services team and assists clients on topics related to optimizing business process service delivery models, with an emphasis on Healthcare (payers and providers) and Life Sciences. Ankur’s responsibilities include assisting in managing Everest Group’s Healthcare and Life Sciences Outsourcing subscription offerings and providing outsourcing advisory services to clients on an ad hoc basis.

Prior to joining Everest Group, Ankur was a Senior Analyst with The Smartcube. He holds a bachelor’s degree in technology from Netaji Subhas Institute of Technology, Delhi.

Author:

Suyash Choudhary

Practice Director
Everest Group

Suyash Choudhary

Practice Director
Everest Group
 

Eleonore Marti-Feced

Executive Director- Head Financial Crime Compliance
Vontobel

Eleonore Marti-Feced

Executive Director- Head Financial Crime Compliance
Vontobel

Eleonore Marti-Feced

Executive Director- Head Financial Crime Compliance
Vontobel
 

Brady Beale

Chief Executive Officer
American Animal Hospital Association

Brady Beale

Chief Executive Officer
American Animal Hospital Association

Brady Beale

Chief Executive Officer
American Animal Hospital Association
 

Russell Miller

VP Global Sales and Marketing
Enzene

Russell Miller

VP Global Sales and Marketing
Enzene

Russell Miller

VP Global Sales and Marketing
Enzene
 

Laura Olsen

President, North America
Dechra

Laura Olsen

President, North America
Dechra

Laura Olsen

President, North America
Dechra
 

Ketevan Weißflog

Senior Director, Business Development EMEA
RWS

Ketevan Weissflog, LL.M., is Senior Director, Business Development – EMEA at RWS Group, where she advises global organizations and IP law firms on cross-border portfolio transitions, strategic IP management, and complex intellectual property operations.

With more than 15 years in intellectual property, she has supported corporations and IP law firms in navigating multi-jurisdictional ownership changes, post-M&A IP integrations, and global portfolio transitions across patents, trademarks, renewals, validations, and IP recordals.

Ketevan Weißflog

Senior Director, Business Development EMEA
RWS

Ketevan Weißflog

Senior Director, Business Development EMEA
RWS

Ketevan Weissflog, LL.M., is Senior Director, Business Development – EMEA at RWS Group, where she advises global organizations and IP law firms on cross-border portfolio transitions, strategic IP management, and complex intellectual property operations.

With more than 15 years in intellectual property, she has supported corporations and IP law firms in navigating multi-jurisdictional ownership changes, post-M&A IP integrations, and global portfolio transitions across patents, trademarks, renewals, validations, and IP recordals.

As a qualified IP lawyer, Ketevan has held several senior leadership roles in international intellectual property operations and portfolio management.